Personal information collected.
OWLX collects users' personal information as part of providing its services. Personal information includes any data that can accurately identify an individual, such as full name, date of birth, occupation, position, address, email address, phone number, ID card number, and passport number.
Additionally, confidential personal information may encompass medical records, tax records, social insurance card numbers, credit card details, contact information, eligibility data, transaction records, financial data, payment details, log data, and location data.
While users have the option not to provide certain information, this may limit OWLX's ability to deliver its services, process transactions, or offer specific products. OWLX collects personal information from various sources, including details voluntarily provided by users, data automatically gathered during interactions with OWLX's services, and information obtained from publicly available and legally authorized sources.
How we use it.
OWLX may use users' personal information to operate, enhance, and improve its services. The purposes of using personal information include providing services, processing transactions, and ensuring seamless functionality.
OWLX may analyze usage patterns, monitor performance, resolve errors, offer support, and enhance the overall quality of its services, applications, and features. Personal information may be used to recommend relevant services, identify user preferences, and personalize user experiences.
In certain circumstances, OWLX is legally required to collect, use, or store personal information to comply with regulations. OWLX may also contact users through various channels (e.g., email, chat) regarding its services or in response to inquiries.
For marketing purposes, OWLX may utilize personal information to promote its services in compliance with legal requirements, including displaying advertisements based on user interests. To protect users and maintain platform security, OWLX may use personal information to detect and prevent fraud, manipulation, and credit risks.
Cookies & tracking.
OWLX uses cookies, pixels, and similar technologies (collectively referred to as "cookies") to recognize your browser or device, understand your preferences, and provide essential features and services.
These cookies help personalize your experience by displaying relevant content, saving your language and configuration settings, and remembering your login credentials. Cookies enable OWLX to conduct research and analysis to enhance its services, prevent fraud, improve security, and deliver tailored advertisements on both OWLX's website and third-party platforms.
You can manage your cookie preferences through your browser settings, including blocking new cookies, receiving notifications when cookies are set, or disabling them entirely. However, disabling cookies may affect certain features, and some services may not function properly.
Sharing.
OWLX values user privacy and does not share personal information with third parties except in specific cases. Personal data may be shared with affiliated entities and subsidiaries which adhere to this Privacy Policy or a similar framework.
OWLX may disclose user information for transactions involving third-party services, software, or content, ensuring that relevant details are shared only when necessary. We collaborate with trusted partners, including vendors, suppliers, and service providers, who assist in delivering services, processing payments, assessing credit risk, and managing customer relationships while complying with privacy regulations.
In cases of corporate restructuring, mergers, or acquisitions, personal data may be transferred as part of business assets, but any acquiring entity must continue to uphold this Privacy Policy. OWLX may share information to comply with legal requirements, prevent fraud, protect user safety in emergencies, or facilitate insurance claims.
OWLX does not sell or lease user personal information under any circumstances.
Protection.
At OWLX, security is our top priority. Our system is designed to protect the privacy and security of both users and venues. We implement advanced technical and security measures to prevent unauthorized access and misuse of personal information.
OWLX collaborates with cybersecurity experts to stay updated on the latest security practices, ensuring continuous protection of user data. All collected personal information is securely stored on our servers, safeguarded by firewalls, access control mechanisms, and data encryption.
For payment security, OWLX adheres to international standards, ensuring that critical payment card details (such as card numbers, full names, and CVV codes) are never stored on our system. All payment transactions are processed directly through the respective bank's system.
To maintain account security, users are responsible for keeping their login credentials confidential. It is essential not to share account details, passwords, or One-Time Passwords (OTP) with anyone.
Advertising & third parties.
Our Services may include third party advertisements and links to other websites and applications. Third-party advertising partners may collect information about users when users interact with their content, advertisements, or services.
Access & choice.
Users have the ability to view, update, and delete certain information related to their account and interactions with OWLX Services. If they encounter difficulties accessing or modifying their information, they can always reach out to OWLX for assistance.
OWLX provides various options for users to manage the collection and use of their personal data. Many OWLX Services include features that allow users to control how their information is utilized. However, choosing not to provide certain details may limit access to some features and services.
Account Information. Users can add, update, or delete their account details by accessing their profile through the application. For technical and security reasons, OWLX may retain a copy of the previous version of any updated or deleted information.
Browser and Device Settings. Most browsers and devices include a "Help" feature that guides users on how to manage cookies. This includes preventing the acceptance of new cookies, receiving notifications when cookies are set, or disabling cookies entirely.
Minors.
If the user is under 18 years old, they must obtain consent from a parent or guardian before entering into a contract and accepting this Privacy Policy.
If you provide OWLX with personal data of other individuals (such as your spouse, family members, friends, or any other parties), you confirm and guarantee that you have obtained their consent. By doing so, you also consent on their behalf to the processing of their personal data by OWLX.
OWLX reserves the right to request proof of such consent from you at any time.
Storage period.
OWLX stores users' personal information to ensure uninterrupted access to OWLX's services and retains it for the necessary period required to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations (including tax and accounting requirements), or perform other tasks as notified to users in advance.
The retention period for specific personal information depends on its intended use, and OWLX will delete personal data in accordance with applicable laws. Please note that some of your personal data may still be retained by third parties, including government institutions, in accordance with their respective data retention policies.
Personal data collected through communications between users and service providers conducted outside of OWLX's application — such as phone calls, SMS, or other messaging services — may be stored in various ways. However, OWLX does not facilitate or authorize the processing of personal data outside of its application.